Effective Date: 19.06.2025
Last Updated: 19.06.2025

VANQ AI (“VANQ,” “we,” “us,” or “our”) is a product of 22DIAMONDS AI DIGITAL MARKETING DMCC and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website www.vanq.ai, products, and services (collectively, the “Services”). It also outlines your rights under the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable global data protection laws. This policy includes our use of cookies and other tracking technologies.

1. Data Controller Information

The data controller for your personal data is:
22DIAMONDS AI DIGITAL MARKETING DMCC (provider of VANQ AI)
DMCC AI Centre, Unit No: UT-12-CO-125, DMCC Business Centre, Level No 12, Uptown Tower, Dubai, United Arab Emirates
Email: contact@vanq.ai

2. What Information We Collect

We may collect and process the following categories of personal data:

  • Identification and Contact Information: Name, email address, company name, job title, phone number.

  • Technical and Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and timestamps.

  • Cookie and Tracking Data: Collected via cookies, pixels, tags, and similar technologies for analytics, marketing, personalization, and security purposes.

  • Communications: Information you provide through contact forms, demo requests, email exchanges, or customer support.

  • Account Information (if applicable): Login credentials, settings, and usage logs.

3. Legal Bases for Processing

We rely on one or more of the following legal grounds:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate interests, including improving our Services and securing our systems

4. How We Use Your Information

We may use your personal data for the following purposes:

  • To provide and maintain our Services

  • To respond to inquiries and requests

  • To personalize your user experience

  • To analyze and improve our website and Services

  • To send marketing communications (where permitted by law)

  • To comply with legal obligations and enforce our Terms

5. Cookies and Tracking Technologies

We use first-party and third-party cookies and similar technologies to:

  • Analyze site usage and performance

  • Personalize content and ads

  • Enable social media functionality

  • Detect and prevent fraud and security incidents

These cookies may collect information such as browser type, IP address, time spent on the site, pages visited, and referral URLs. Some cookies are essential for website functionality, while others help us enhance your experience and marketing effectiveness.

You can manage your cookie preferences through the cookie banner presented upon your first visit or adjust your settings in your browser at any time.

6. Cookie Policy

Cookies are small text files stored on your device when you visit our site. We use the following types of cookies:

  • Essential Cookies: Required for website functionality (e.g., session management, form submissions)

  • Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)

  • Marketing Cookies: Used to deliver relevant advertising and measure campaign performance (e.g., Meta Pixel)

  • Functional Cookies: Enhance your experience by remembering preferences and settings

We ask for your consent to use non-essential cookies via our cookie banner. You can withdraw or change your consent at any time by adjusting your cookie settings.

7. Third-Party Sharing and Data Transfers

We do not sell your personal data. We may share your data with:

  • Service Providers: Hosting, CRM, analytics, marketing, and support tools

  • Affiliates and Partners: In connection with joint offerings

  • Legal and Regulatory Authorities: If required to comply with laws or respond to lawful requests

  • Business Transfers: In connection with a merger, acquisition, or sale

International transfers of personal data are conducted in accordance with GDPR safeguards such as Standard Contractual Clauses (SCCs).

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

9. Your Rights

Subject to applicable laws, you have the following rights:

  • Right to access your data

  • Right to correct inaccurate data

  • Right to delete your data (right to be forgotten)

  • Right to restrict or object to processing

  • Right to data portability

  • Right to withdraw consent at any time

  • Right to lodge a complaint with a supervisory authority (e.g., in the EU)

To exercise your rights, contact us at privacy@vanq.ai.

10. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

11. Children’s Privacy

Our Services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified on this page or via email where appropriate.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

22DIAMONDS AI DIGITAL MARKETING DMCC
Provider of VANQ AI
Email: contact@vanq.ai
DMCC AI Centre, Unit No: UT-12-CO-125, DMCC Business Centre, Level No 12, Uptown Tower, Dubai, United Arab Emirates